Eligibility

• 1. Returns are accepted within 14 days from the date of delivery.
• 2. The item must be unused, unworn, and in its original condition, with all tags and packaging intact.
• 3. Personalized or customized items cannot be returned unless they are defective or damaged.

Return Process

• 1. To initiate a return, please contact our customer support team within the 14-day window. You can reach us via email.
• 2. Provide your order details and reason for the return. Our customer support team will guide you through the return process.
• 3. Once your return request is approved, it is your responsibility to organise return shipping or in some cases, arrange a pickup.

Refunds

• 1. Refunds will be issued in the original form of payment used for the purchase.
• 2. Shipping fees and any applicable taxes or duties paid at the time of purchase are non-refundable.
• 3. The refund will be processed within 5-7 business days of receiving the returned item.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please follow the abovementioned return process and place a new order for the desired item.

Non-Returnable Items

• 1. Undergarments, swimwear, and intimate apparel
• 2. Clearance or sale items (unless they are defective)

Damaged or Defective Items:

• If you receive a damaged or defective item, please get in touch with our customer support team immediately.
• Provide detailed information and, if possible, attach photos of the damaged or defective item.
• We will assist you in arranging a return or exchange and resolve the issue as quickly as possible.

In the event of a defect or issue covered under warranty:

• The customer must contact Muir immediately upon discovery to ensure proper processing of the claim. Once notified, Muir will issue a warranty claim reference number, which must be quoted in all future correspondence. Failure to report the issue and contact Muir promptly may result in the warranty being voided.