Terms and Conditions

Refund and Returns Policy

Muir wants you to be thrilled with your purchase. However, if you need to return an item, we're here to help you.

Eligibility

  • 1. Returns are accepted within 14 days from the date of delivery.
  • 2. The item must be unused, unworn, and in its original condition, with all tags and packaging intact.
  • 3. Personalized or customized items cannot be returned unless they are defective or damaged.

Return Process

  • 1. To initiate a return, please contact our customer support team within the 14-day window. You can reach us via email.
  • 2. Provide your order details and reason for the return. Our customer support team will guide you through the return process.
  • 3. Once your return request is approved, it is your responsibility to organise return shipping or in some cases, arrange a pickup.

Refunds

  • 1. Refunds will be issued in the original form of payment used for the purchase.
  • 2. Shipping fees and any applicable taxes or duties paid at the time of purchase are non-refundable.
  • 3. The refund will be processed within 5-7 business days of receiving the returned item.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the abovementioned return process and place a new order for the desired item.

Non-Returnable Items

  • 1. Undergarments, swimwear, and intimate apparel
  • 2. Clearance or sale items (unless they are defective)

Damaged or Defective Items:

  • If you receive a damaged or defective item, please get in touch with our customer support team immediately.
  • Provide detailed information and, if possible, attach photos of the damaged or defective item.
  • We will assist you in arranging a return or exchange and resolve the issue as quickly as possible.

Please note that we reserve the right to refuse a return if the item does not meet the above eligibility criteria.

If you have any questions or need further clarification, please don’t hesitate to contact our customer support team. We appreciate your business and are here to assist you.

Need help?

Contact us at sales@muir.com.au for questions related to refunds and returns.