OWNER SUPPORT
Warranty Registration & Claims
Warranty cover on every Muir windlass, capstan, drum winch and anchoring system is backed by the factory in Kingston, Tasmania — the same place the equipment was built. register it when the unit is commissioned, and if something goes wrong, lodge a claim here and our support team will take it from there.
COVERAGE
What Your Muir Warranty Covers
The Muir warranty covers failure caused by defects in materials and workmanship that affect the performance of your equipment. If a covered part is found to be faulty, Muir supplies a replacement part — and the balance of the original cover period carries across to that replacement when it is fitted by Muir.
Materials & workmanship
Defects that affect how your windlass, capstan or winch performs, for the full cover period.
Replacement parts
Muir supplies replacement parts for any component assessed as faulty under cover.
Original purchaser
Cover applies to the original purchaser and is not transferable — it ends if the equipment changes hands.
COVERAGE BY COMPONENT
How Long Your Cover Lasts
Cover runs from the component's commissioning date and varies by part, as set out below. Where a replacement part is fitted by Muir under this cover, the balance of the original period carries across to it.
| Product or Component | Warranty Period |
|---|---|
| Muir Deck mechanical components Base, Gypsy, Cone, Capstan, Shaft, Drum and Stoppers | 5 Years |
| Gearbox Inox Pro SS316 | 5 Years |
| Easyweigh Deck mechanical components Base, Gypsy, Cone, Capstan, Shaft, Drum | 3 Years |
| Gearbox Standard Aluminium | 3 Years |
| Motor Inox Pro SS316, IP67 End Terminal | 3 Years |
| Muir SS316 Anchors & Accessories Shark, Manta, Swivels etc. | 3 Years |
| Solenoids, Switches & Circuit Breakers Where correctly installed | 2 Years |
| Motor — Standard Side Terminal, AC 1Ph or 3Ph, Hydraulic | 1 Year |
| Weather seals & serviceable components e.g. deck seal | 1 Year |
| Galvanised or mild steel components; rope; chain; rope/chain kits | 1 Year |
Warranty Registration
Warranty Claim
STEP ONE
Register Your Warranty
Registering takes about two minutes and gives Muir the model, serial number and commissioning date for your unit. That record means any future claim can be verified immediately, and it lets our team match the correct gypsy, seals and genuine spare parts to your exact build if you ever need them.
IF SOMETHING GOES WRONG
Submit a Warranty Claim
If your equipment has failed inside the cover period, complete the claim form below. Give us as much detail as you can — the more complete the claim, the faster we can assess it and get parts moving.
What You Need Before You Lodge a Claim
Model name and serial number — stamped on the unit’s housing
Proof of purchase and the commissioning or installation date
Vessel details — name, length, and where the equipment is fitted
A clear description of the fault and when it appears
Photos or video of the fault and the installation
Not sure it's covered?
Plenty of faults come down to installation, chain fit or power supply rather than the unit itself. The Anchoring Guide covers chain and gypsy matching, and product support has manuals and wiring diagrams for every current model. If you’d rather talk it through, contact the Muir team — Mon–Fri, 9:00AM–5:00PM AEST.
Outside Tasmania?
Claims are handled through Muir’s global network. Find your nearest authorised dealer and have your model and serial number ready — the dealer coordinates with the factory where parts or approval are needed.
PROCESS
What Happens After You Submit
A real sequence, so owners know where their claim sits.
STAGE 01
Acknowledged
Muir confirms receipt and checks your cover against your registration.
STAGE 02
Assessed
Our technical team reviews the fault and may request photos, a dealer inspection, or the part returned.
STAGE 03
Parts supplied
If the claim is approved, Muir supplies replacement parts to you or your dealer.
STAGE 04
Fitted
Fitting is arranged through your nearest authorised dealer or service agent.
THE LIMITS
What the Warranty Does Not Cover
The warranty does not extend to wear and consumable parts, or to the useful life of those parts, except where they are defective in materials or workmanship inside the cover period.
Covered
Defects in materials and workmanship affecting performance
Replacement parts supplied by Muir
The balance of the cover period on parts Muir fits
Wear parts that are genuinely defective inside the period
Not covered
Normal wear and consumable parts, and their useful life
Equipment transported, stored, installed, operated or maintained outside the manual, or fitted with non-OEM parts
Misuse, abuse, incorrect installation or commissioning, or abnormal temperature, contamination or corrosion
Operation beyond design capacity, with inadequate supporting equipment, or in conditions not disclosed to Muir
Repairs, alterations or tampering by anyone other than an authorised Muir representative
Damage in shipment through no fault of Muir
Equipment sold or transferred to a new owner — the cover is not transferable
CONSUMER LAW
Your Rights Under Australian Consumer Law
Nothing in the Muir warranty limits or replaces the rights you have under Australian Consumer Law. Our goods come with guarantees that cannot be excluded, and you may be entitled to a repair, replacement or refund for a major failure regardless of this cover. Consumer guarantees are published in full by the ACCC.
COMMON QUESTIONS
Warranty Questions
Six questions, matched exactly by the FAQPage schema on this page.
How long is the Muir warranty period?
Cover periods vary by component — from 1 to 5 years depending on the part. Deck mechanical components and Inox Pro SS316 gearboxes carry the longest cover at 5 years. See the full cover periods table above for every component.
Do I have to register my warranty?
Registering isn’t a condition of cover, but it records your model, serial number and commissioning date with the factory. That means a claim can be verified straight away instead of waiting on paperwork, and it helps our team match the right parts to your build later on.
Where do I find my serial number?
The serial number is stamped on the housing of the unit. On vertical windlasses it’s on the deck-side casting; on horizontal units and drum winches it’s on the gearbox body. If you can’t locate it, send us a photo of the unit and we’ll identify it.
Is the Muir warranty transferable if I sell my boat?
No. The Cover applies to the original purchaser only. If the equipment or the vessel is sold or otherwise transferred, cover ends at that point.
Can a dealer handle my warranty claim instead of the factory?
Yes. Claims are handled through Muir’s authorised dealers and service agents worldwide. Have your model, serial number and proof of purchase ready — the dealer coordinates with Kingston where parts or approval are needed.
Does the warranty cover installation or labour?
Under cover, Muir supplies replacement parts for components assessed as faulty. Installation and commissioning are not included in the scope of supply unless specifically agreed, so fitting is arranged with your dealer or installer.
STILL NOT SURE?
Talk to the Muir team in Kingston, Tasmania before you lodge a claim. Have your model and serial number ready and we'll confirm your cover status.
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