OWNER SUPPORT
Warranty Registration & Claims
Muir backs every Recreational windlass, capstan and drum winch with an industry-leading five (5) year limited warranty on our Australian-made products. Register your unit to activate your cover, and if something goes wrong, lodge a claim here and our support team will take it from there.
COVERAGE
What Your Muir Warranty Covers
Muir guarantees each new Recreational Range product to be free from defects in material and workmanship for the periods set out below. The Recreational Range covers all DW and DFF drum winches, VR/C4000 (and below) vertical windlasses, HR4200 (and below) horizontal windlasses and Sailor Range mooring capstans (VC4000 and below). This policy takes effect from 1 August 2026 and applies to equipment sold on or after that date; equipment sold earlier stays covered by the terms in force at the time of its sale.
Materials & workmanship
Defects in material and workmanship, for the warranty period set out for each component.
Repair, exchange or refund
If a defect is approved, Muir will repair the product, exchange it for an equivalent, or refund the original purchase price. A repair or replacement does not extend or restart the warranty period.
First registered owner
Cover applies to the first owner and takes effect once your online registration is received. Muir will consider subsequent-owner claims within the warranty period case by case, at its sole discretion.
2-year electrical cover
Solenoids, switches and circuit breakers carry a 2-year warranty, where correctly installed.
COVERAGE BY COMPONENT
How Long Your Cover Lasts
The warranty period runs from the original date of purchase and varies by part, as set out below. Repairing or replacing a part under warranty does not extend or restart the period.
Commercial use: for vessels in commercial-use applications (charter, commercial fishing, general work-boat use), Muir reviews each item case by case and may apply a commercial warranty period limited to 12 months, taking into account severity of use and the general condition of the system. Where a product has been demonstrably cared for or used minimally, Muir may, at its sole discretion, offer good-faith warranting outside the warranty period.
| Product or Component | Warranty Period |
|---|---|
| Muir Deck mechanical components Base, Gypsy, Cone, Capstan, Shaft, Drum and Stoppers | 5 Years |
| Gearbox Inox Pro SS316 | 5 Years |
| Easyweigh Deck mechanical components Base, Gypsy, Cone, Capstan, Shaft, Drum | 2 Years |
| Gearbox Standard Aluminium | 3 Years |
| Motor Inox Pro SS316, IP67 End Terminal | 3 Years |
| Muir SS316 Anchors & Accessories Shark, Manta, Swivels etc. | 3 Years |
| Solenoids, Switches & Circuit Breakers Where correctly installed | 2 Years |
| Motor — Standard Side Terminal, AC 1Ph or 3Ph, Hydraulic | 1 Year |
| Weather seals & serviceable components e.g. deck seal | 1 Year |
| Galvanised or mild steel components; rope; chain; rope/chain kits | 1 Year |
Warranty Registration
Warranty Claim
STEP ONE
Register Your Warranty
Registration activates your warranty: cover becomes effective only once a completed online registration identifying your unit by serial number is received. It takes about two minutes and means any future claim can be verified immediately. It also lets our team match the correct gypsy, seals and genuine spare parts to your exact build.
IF SOMETHING GOES WRONG
Submit a Warranty Claim
If your equipment has failed inside the warranty period, complete the claim form. Give us as much detail as you can, and notify Muir (or your dealer) within 30 days of a suspected defect becoming apparent. The more complete the claim, the faster we can assess it.
What You Need Before You Lodge a Claim
Model name and serial number — stamped on the unit’s housing
Evidence of purchase — invoice, receipt, contract or commissioning documentation
Vessel details — name, length, and where the equipment is fitted
A clear description of the fault and when it appears
Photos of the product as installed showing its current condition
Not sure it's covered?
Plenty of faults come down to installation, chain fit or power supply rather than the unit itself. The Anchoring Guide covers chain and gypsy matching, and product support has manuals and wiring diagrams for every current model. If you’d rather talk it through, contact the Muir team — Mon–Fri, 9:00AM–5:00PM AEST.
Outside Tasmania?
Claims are handled through Muir’s global network. Find your nearest authorised dealer and have your model and serial number ready — the dealer coordinates with the factory where parts or approval are needed.
PROCESS
What Happens After You Submit
A real sequence, so owners know where their claim sits.
STAGE 01
Acknowledged
Muir confirms receipt and checks your cover against your registration.
STAGE 02
Assessed
Our technical team reviews the fault and may request photos, a dealer inspection, or the part returned.
STAGE 03
Remedy
If the claim is approved, Muir will repair or exchange the product, or refund the purchase price. Muir may ask for the item to be returned to its facility.
STAGE 04
Fitting
Muir is not responsible for freight, removal or installation labour on warranty claims. Fitting is arranged through your dealer or installer.
CONDITIONS
Keeping Your Warranty Valid
Failure to meet these conditions may reduce or void cover under this express warranty. It does not affect any rights you may have under the Australian Consumer Law.
CONDITION 01
Install & maintain
Install, operate, service and maintain the product strictly in accordance with Muir's published manuals and recommended service intervals, and keep servicing records to produce on request.
CONDITION 02
Genuine parts
Use only genuine Muir parts and Muir-approved lubricants, oils and consumables. Non-genuine or unapproved parts may void cover on affected components.
CONDITION 03
Authorised repairs
Do not open, dismantle or repair the product other than through Muir or an authorised Muir representative. Warranty is void where the serial number has been removed, altered or defaced.
CONDITION 04
Notify within 30 days
Notify Muir (or your dealer) within 30 days of a suspected defect becoming apparent, and stop using the product where continued use may cause further damage.
THE LIMITS
What the Warranty Does Not Cover
The following is not an exhaustive list, but gives examples of issues that are not claimable under this warranty policy.
Covered
Defects in material and workmanship affecting performance
Repair, exchange or refund of a defect approved by Muir
Good-faith consideration of out-of-warranty claims, at Muir’s sole discretion
Commercial-use vessels reviewed case by case, with good-faith warranting where a product has been well cared for
Not covered
Use in applications the product is not intended for, or that exceed its performance specifications
Normal wear, corrosion, or damage from neglect, lack of maintenance, accident, or improper service or installation
Installation, wiring or setup errors by parties other than Muir or Muir partners, including damaged DC motor or solenoid terminals
Incorrect chain fitment, twisted or knotted chain, insufficient chain tension, or rope incompatible with the gypsy or capstan drum
Corrosion from stray currents, missing galvanic isolators, or broken, chipped or scratched surfaces
Parts modified without Muir’s explicit approval, or repairs by anyone other than Muir or an authorised Muir representative
Submerged electrical components, motor or gearbox, and products clearly fully submerged in salt water
Undersized equipment selected by parties other than Muir, or damage from unsatisfactory storage before installation
Cosmetic matters such as tea-staining of stainless steel, discolouration, minor marks and normal weathering of finishes
Events beyond Muir’s control, including lightning, electrical surge, fire, flood, grounding, collision or storm
OUR PROMISE
Built to Last
We build every Muir Anchoring System in Tasmania to outlast the boat it is fitted to. Because not all circumstances are the same, Muir will consider, at its sole discretion, all cases where you believe your product has not performed as expected — even if it is out of warranty. If we believe our product could have been better, we want to put it right. Contact us at warranty@muir.com.au or +61 (03) 6229 0600.
CONSUMER LAW
Your Rights Under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and these warranty benefits are in addition to any rights and remedies you may have under that law and other applicable legislation. Muir respects your consumer rights wherever you are in the world. Consumer guarantees are published in full by the ACCC.
LIABILITY & LEGAL
Liability and the Fine Print
Incidental, indirect and consequential losses are excluded from this warranty, and implied warranties are limited to the life of this warranty or as required by law. Muir reserves the right to improve designs or materials without obligation to modify products already made or sold. This policy is the entire warranty: no dealer, agent, reseller or employee is authorised to vary it or to give any additional or different warranty on Muir’s behalf.
Muir Engineering Group Pty Ltd · 100 Browns Road, Kingston, Tasmania, Australia 7050 · ABN 36 153 332 042 · warranty@muir.com.au · +61 (03) 6229 0600
COMMON QUESTIONS
Warranty Questions
Common questions about the Muir Recreational warranty.
How long is the Muir warranty period?
An industry-leading five (5) year limited warranty on Muir deck mechanical components and the Inox Pro SS316 gearbox of every Recreational windlass (Easyweigh deck mechanical components are covered for 2 years), with stepped cover of 3 years, 2 years and 1 year across other components. See the full warranty periods table above for every component.
Do I have to register my warranty?
Yes. Your warranty becomes effective only once a completed online warranty registration, identifying your product by its serial number, is received. Registration takes about two minutes, and it also means a claim can be verified straight away.
Where do I find my serial number?
The serial number is stamped on the housing of the unit. On vertical windlasses it’s on the deck-side casting; on horizontal units and drum winches it’s on the gearbox body. If you can’t locate it, send us a photo of the unit and we’ll identify it.
Is the Muir warranty transferable if I sell my boat?
The warranty applies to the first registered owner. Muir will consider subsequent-owner claims within the warranty period on a case-by-case basis, at its sole discretion, in addition to your rights under the Australian Consumer Law.
Can a dealer handle my warranty claim instead of the factory?
Yes. Claims are handled through Muir’s authorised dealers and service agents worldwide. Have your model, serial number and proof of purchase ready — the dealer coordinates with Kingston where parts or approval are needed.
Does the warranty cover freight or installation labour?
Muir is not responsible for freight charges, removal or installation labour on warranty claims. Where Muir inspects a product and no warrantable defect is found, reasonable inspection, handling and freight charges may apply, advised beforehand wherever practicable.
How long is the warranty on solenoids, switches and circuit breakers?
Muir covers solenoids, switches and circuit breakers for 2 years, where correctly installed. Standard motors are covered for 1 year, Inox Pro SS316 motors for 3 years, and standard aluminium gearboxes for 3 years. Deck mechanical components and the Inox Pro SS316 gearbox carry the full five (5) year warranty.
Does Muir offer a goodwill warranty on out-of-warranty claims?
Yes. Muir will consider, at its sole discretion, all cases where you believe your product has not performed as expected — even if it is out of warranty. If we believe our product could have been better, we want to put it right. Contact warranty@muir.com.au.
STILL NOT SURE?
Talk to the Muir team in Kingston, Tasmania before you lodge a claim. Have your model and serial number ready and we'll confirm your cover status. Mega or commercial vessel? See the Mega & Commercial warranty.
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