MEGA & COMMERCIAL RANGE
Mega & Commercial Warranty
Muir’s Mega and Commercial anchoring systems are built in Tasmania for the most demanding superyacht and commercial service, and backed by an 18-month warranty from dispatch (or 12 months from delivery, whichever comes first). Register your unit, and if something goes wrong, lodge a claim here and our support team will take it from there.
COVERAGE
What Your Muir Warranty Covers
The Mega and Commercial Range comprises the products in the most recent Muir Mega and Commercial Range Catalogue or website — generally all windlasses, winches, capstans, anchoring systems (chain stoppers and rollers), chains and anchors used on large yachts and vessels (25m+), or installed on commercial workboats, fishing vessels, charter vessels, ferries and similar craft.
Materials & workmanship
Each new product manufactured by Muir is warranted free from defects in material and workmanship, unless otherwise agreed in writing.
Repair, exchange or refund
If a defect is approved, Muir will repair the product, exchange it for an equivalent, or refund the original purchase price. A repair or replacement does not extend or restart the warranty period.
Registration
Registration is not compulsory, but we strongly recommend it so we hold your most up-to-date contact and installation information.
WARRANTY PERIOD
How Long Your Cover Lasts
Muir warrants each new product manufactured by us to be free from defects in material and workmanship for the earlier of the two periods below (whichever concludes first), unless otherwise agreed in writing. Repairing or replacing a part under warranty does not extend or restart the period.
| Product or Component | Warranty Period |
|---|---|
| Mega & Commercial Range — from dispatch from Muir Australia | 18 months |
| Mega & Commercial Range — from delivery to the nominated site | 12 months |
SERVICE CHARGES
Service Rates
Where a reported problem is not a warrantable defect, service and commissioning charges apply at the rates in Muir’s standard Terms & Conditions of Sale or the relevant quotation. Where those are not available, these indicative rates apply. Travel, mobilisation, accommodation and related expenses are billable at cost plus 15% and are not covered by this warranty. Weekend and public-holiday rates follow public holidays in Tasmania, Australia.
| Service / commissioning | Indicative rate (AUD, ex GST) |
|---|---|
| Weekday (Mon–Fri) day rate — service, first 10 hours | $190 / hour |
| Weekday (Mon–Fri) overtime — beyond 10 hours | $240 / hour |
| Weekend, Saturday, Sunday & public holidays — Service Engineer, 08:00–16:00 | $360 / hour |
| Weekend, Saturday, Sunday & public holidays — overtime | $480 / hour |
| Travel, mobilisation and lodging | At cost plus 15% |
Warranty Registration
Warranty Claim
STEP ONE
Register Your Warranty
Although not compulsory, we strongly recommend completing your online warranty registration so we hold your most up-to-date contact and installation information. It takes about two minutes and means any future claim can be verified immediately.
IF SOMETHING GOES WRONG
Submit a Warranty Claim
If your equipment has failed inside the warranty period, complete the claim form, or contact the shipyard, your Muir-certified representative or Muir Australia. Notify Muir (or your dealer) within 30 days of a suspected defect becoming apparent, and stop using the product where continued use may cause further damage.
What You Need Before You Lodge a Claim
Model name and serial number — stamped on the unit’s housing
Evidence of purchase — invoice, receipt, contract or commissioning documentation
Vessel details — name, length, and where the equipment is fitted
A clear description of the fault and when it appears
Photos of the product as installed showing its current condition
Not sure it's covered?
Plenty of faults come down to installation, chain fit or power supply rather than the unit itself. The Anchoring Guide covers chain and gypsy matching, and product support has manuals and wiring diagrams for every current model. If you’d rather talk it through, contact the Muir team — Mon–Fri, 9:00AM–5:00PM AEST.
Outside Tasmania?
Claims are handled through the shipyard, your Muir-certified representative or Muir Australia. Have your model and serial number ready — Muir coordinates inspection, parts and approval from the factory.
PROCESS
What Happens After You Submit
A real sequence, so owners know where their claim sits.
STAGE 01
Acknowledged
Muir confirms receipt and checks your cover against your registration.
STAGE 02
Assessed
Our technical team reviews the fault and may request photos, a dealer inspection, or the part returned.
STAGE 03
Remedy
If the claim is approved, Muir will repair or exchange the product, or refund the purchase price. Muir may ask for the item to be returned to its facility.
STAGE 04
Freight & fitting
Muir is not responsible for freight, removal or installation labour. Where a product or part is returned to Muir, or parts are shipped internationally, the customer covers freight, insurance, customs duties and taxes both ways unless agreed in writing.
CONDITIONS
Keeping Your Warranty Valid
Failure to meet these conditions may reduce or void cover under this express warranty. It does not affect any rights you may have under the Australian Consumer Law.
CONDITION 01
Commission correctly
Install and commission the product per Muir's guidelines and any applicable classification society or regulatory requirements, and retain a completed commissioning report or checklist.
CONDITION 02
Service & records
Operate, service and maintain the product per Muir's manuals and service intervals, through Muir or a Muir-certified representative, keeping records to produce on request.
CONDITION 03
Genuine parts
Use only genuine Muir parts and Muir-approved lubricants, oils and consumables.
CONDITION 04
Authorised repairs
Do not open, dismantle or repair the product other than through Muir or an authorised Muir representative. Warranty is void where the serial number is removed, altered or defaced.
CONDITION 05
Notify within 30 days
Notify Muir (or your dealer) within 30 days of a suspected defect becoming apparent, and stop using the product where continued use may cause further damage.
THE LIMITS
What the Warranty Does Not Cover
The following is not an exhaustive list, but gives examples of issues that are not claimable under this warranty policy.
Covered
Defects in material and workmanship in new Muir-manufactured products
Repair, exchange or refund of a defect approved by Muir
Good-faith consideration of out-of-warranty claims, at Muir’s sole discretion
Cover of 18 months from dispatch, or 12 months from delivery, whichever concludes first
Not covered
Use in applications the product is not intended for, or that exceed its performance specifications
Normal wear, corrosion, or damage from neglect, lack of maintenance, accident, or improper service or installation by non-authorised parties
Installation, assembly, wiring or setup errors by parties other than Muir or Muir partners, including damaged DC motor or solenoid terminals
Incorrect chain fitment, twisted or knotted chain, insufficient chain tension, or rope incompatible with the gypsy or capstan drum
Corrosion from stray currents, missing galvanic isolators, or broken, chipped or scratched surfaces
Parts modified without Muir’s approval, or undersized equipment selected by parties other than Muir
Submerged electrical components, motor or gearbox, and products clearly fully submerged in salt water
Torque limiter failure from incorrect operation, and AC motor brakes damaged by incorrect wiring, air-gap setting or electrical cabinets not supplied by Muir
Damage from incorrect alignment of the system by the shipyard contrary to Muir design guidelines
Damage where correct gearbox oil levels are not maintained or a non-specified oil is used, or where equipment is not operated at least every six (6) months for seal lubrication
Cosmetic matters such as tea-staining of stainless steel, discolouration, minor marks and normal weathering of finishes
Events beyond Muir’s control, including lightning, electrical surge, fire, flood, grounding, collision or storm
OUR PROMISE
Built to Last
We build every Muir Anchoring System in Hobart, Tasmania, to perform reliably in the most demanding commercial and superyacht service. Because not all circumstances are the same, Muir will consider, at its sole discretion, all cases where you believe your product has not performed as expected — even if it is out of warranty. If we believe our product could have been better, we want to put it right. Contact warranty@muir.com.au or +61 (03) 6229 0600.
CLAIM CONDITIONS
What to Expect on a Claim
Muir may request that the item be returned to its facility. Muir reserves the right to reject claims where invoices relating to the product remain unpaid or unsettled; where invoices remain unpaid 30 days beyond their due date, Muir may also withhold or retract any class certification and related documentation issued for the product. Where inspection finds no warrantable defect, service charges may apply and will be advised beforehand.
CONSUMER LAW
Your Rights Under Australian Consumer Law
Some jurisdictions do not allow certain exclusions or limitations of warranties, liability or consumer rights. Where any exclusion, limitation or provision of this warranty is prohibited or unenforceable under the mandatory law applicable to a claim, it applies only to the maximum extent permitted by that law, and all other provisions remain in full force. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including (where applicable) under the Australian Consumer Law; these warranty benefits are in addition to any such non-excludable rights. Consumer guarantees are published in full by the ACCC.
LIABILITY & LEGAL
Liability, Governing Law and the Fine Print
Incidental, indirect and consequential losses are excluded from this warranty, and implied warranties are limited to the life of this warranty or as required by law. Muir reserves the right to improve designs or materials without obligation to modify products already made or sold. This policy is the entire warranty: no dealer, agent, reseller or employee is authorised to vary it or to give any additional or different warranty on Muir’s behalf, and Muir is not bound by any verbal representation.
This Warranty Policy, and any dispute or claim arising out of or in connection with it, is governed by the laws of Tasmania, Australia, without regard to conflict-of-law principles. The courts of Tasmania have exclusive jurisdiction, except that Muir may bring proceedings in any other court of competent jurisdiction to enforce its rights or recover amounts owing. This applies regardless of the location, movement or flag of the vessel on which the product is installed. Where this policy is translated, the English-language version prevails.
Muir Engineering Group Pty Ltd · 100 Browns Road, Kingston, Tasmania, Australia 7050 · ABN 36 153 332 042 · warranty@muir.com.au · +61 (03) 6229 0600
COMMON QUESTIONS
Warranty Questions
Common questions about the Muir Mega & Commercial warranty.
How long is the Muir Mega & Commercial warranty?
18 months from dispatch from Muir Australia, or 12 months from delivery to the nominated site, whichever concludes first, unless otherwise agreed in writing — for anchoring systems on large yachts (25m+) and commercial vessels.
Does Muir offer a goodwill warranty on out-of-warranty claims?
Yes. Muir will consider, at its sole discretion, all cases where you believe your product has not performed as expected — even if it is out of warranty. If we believe our product could have been better, we want to put it right. Contact warranty@muir.com.au.
What do I need to do to keep my commercial warranty valid?
Commission per Muir’s guidelines with a completed report; service and maintain through Muir or a certified representative per Muir’s intervals, keeping records; use genuine Muir parts and approved lubricants; don’t open or repair the unit outside authorised channels; and notify Muir within 30 days of a suspected defect.
How do I make a claim?
Contact the shipyard, your Muir-certified representative or Muir Australia, or lodge a claim using the form on this page. Where inspection finds no warrantable defect, service charges may apply and will be advised beforehand.
STILL NOT SURE?
Talk to the Muir team in Kingston, Tasmania before you lodge a claim. Have your model and serial number ready and we'll confirm your cover status. Recreational vessel? See the Recreational warranty.
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